Frequently Asked Questions
When will my order arrive?
Orders are processed within 2–5 business days, followed by an estimated shipping time of 5–12 business days. Delivery times may vary based on location and seasonal demand.
How do I track my order?
Once your order ships, a tracking link will be sent to your registered email address. You can also track your order through the Track Order page.
Can I cancel or modify my order?
Orders may be canceled or modified within 12 hours of purchase. Once processing begins, changes may no longer be possible.
Do you accept returns?
Yes. Eligible items may be returned within 14 days of delivery, provided they are unworn, unwashed, and in original condition. Please refer to our Return & Refund Policy for full details.
Which items are not eligible for return?
Customized or personalized items, sale items, gift cards, and items showing signs of wear are not eligible for return.
What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, notify our support team within 48 hours of delivery and include clear photos so we can assist you promptly.
Do you offer custom or personalized apparel?
Yes. Select products can be personalized with names, initials, or custom text through our Custom Orders page.
What payment methods do you accept?
We accept major debit and credit cards along with secure online payment options available at checkout.
Are your products true to size?
Our products are designed with a modern, slightly relaxed fit. Please refer to our Size Guide for detailed measurements.
How do I contact customer support?
All customer inquiries can be submitted through the Contact Us page.